Marketing for tradies, by people who’ve run service businesses
Horton Taylor does the marketing for trade and cleaning businesses across New Zealand: Google Ads, Facebook and Instagram ads, websites, email and SMS follow-up, and ServiceM8. Mitch has owned service businesses himself, so the work starts with your biggest bottleneck. Book a free 15-minute call and you get a straight number for whatever needs fixing first.
We’ve owned and operated local service businesses ourselves, so we know what actually drives jobs. We handle the marketing, ads, websites, follow-up and the software behind it, so you can stay on the tools.
Marketing feels like a foreign language and a time sink
Generalist agencies don’t understand how trades win work
You need leads, not a lecture on “brand strategy”
What marketing for tradies actually involves
Marketing for a trade business is five moving parts, and most tradies have two of them working. Which one is broken changes everything: a builder with 40 quotes out and a low close rate needs follow-up, not more leads.
Getting found: Google Ads, local search and a Google Business Profile that is actually filled in
Converting: a fast website with your phone number, service area and real photos of your work
Responding: quoting the same day, because the first tradie to reply wins a lot of jobs on speed alone
Following up: email and SMS on the quotes that have gone quiet
Repeating: seasonal campaigns to the customers already in your database
The order we spend your money in
Cheapest first, in this order: the customers you already have, then the enquiries you already get, then new traffic. One winter email and SMS campaign to a 2,000-person list produced 55 bookings and $17.5K of work, with no ad spend attached.
Mitch runs every account personally from Mount Maunganui.
Marketing for plumbers: two funnels, not one
Plumbing is two businesses wearing one uniform. Emergency work gets searched at 6am on a phone by someone who will ring whoever answers first. Planned work gets researched for three weeks by someone collecting three quotes for a bathroom, so they need separate campaigns, budgets and pages.
Otherwise the burst-pipe searches spend the money before the renovation searches get a look in. The detail sits in marketing for plumbers in NZ, including where plumbing work actually comes from here and what a plumber should be spending on Google Ads.
You work directly with Mitch.
Horton Taylor · Tauranga & Mount Maunganui
Marketing for electricians: compliance is a conversion lever
Electricians win jobs on trust more than price, and most of the trust signals are already in your paperwork: registration, a certificate of compliance as standard, public liability cover, and reviews from jobs in the suburb the customer lives in. Put those on the page and the phone rings more often.
The other half is scheduling: lots of small jobs, more than one van, quoting between call-outs. That is why ServiceM8 comes up before ads do, and Mitch is a Certified Partner. More in marketing for electricians in NZ.
Local marketing done properly.
Horton Taylor · Tauranga & Mount Maunganui
Marketing for builders: long cycles need follow-up
Builders lose most of their work in the gap between quoting and deciding. A residential job gets quoted in March and signed in July, and whoever stayed in touch politely across those four months usually wins it. So it is a photo gallery and a follow-up system, in that order.
The gallery is the website: real finished projects in the region you build in, with the budget range and build timeframe stated so you stop quoting people who were never going to afford you. Marketing for builders in NZ covers how that follow-up sequence is put together.
More booked jobs, less guesswork.
Horton Taylor · Tauranga & Mount Maunganui
Marketing for painters, landscapers and roofers: seasonal demand
Seasonal trades need seasonal campaigns, and the common mistake is running the same budget in February as in July. Painters and landscapers peak through spring and summer, roofers spike after the first real storm, and all three go quiet at times you can predict a year out.
So we push hard into the peak, sell the shoulder season deliberately, and use the quiet weeks for database campaigns and before-and-after content, which is close to unbeatable for these three trades. See marketing for painters, landscapers and roofers for the per-trade version.
You work directly with Mitch.
Horton Taylor · Tauranga & Mount Maunganui
What good looks like: the numbers we hold ourselves to
Three numbers decide whether marketing is working for a trade business: cost per lead, quote-to-job rate, and average job value. On local trade Google Ads we typically see clicks between $2 and $12, one in ten to one in fifteen becoming an enquiry, and a lead between $25 and $120.
Then the maths you can do yourself: if a lead costs $70, you quote three to win one, and your average job is worth $1,200, each won job costs $210 and returns $990. On a $180 average job it does not work. The free Google Ads audit reads your existing account.
Local marketing done properly.
Horton Taylor · Tauranga & Mount Maunganui
What you get
Google and Facebook ads tuned to how trades actually get hired
A fast website built to turn visitors into quote requests
Email and SMS follow-up so fewer quotes go cold
ServiceM8 set up by a Certified Partner so jobs stop living in your texts
Tracking so you know your cost per lead and your cost per job
Honest, plain-English advice month-to-month, because we’d rather earn it
What that means for you
A steadier, more predictable pipeline of work
More jobs from the leads you’re already getting
Marketing handled so you can focus on the work
How it works
Our digital marketing process
01
Free 15-minute call
What you do, where you do it, what a good month looks like and what is currently going wrong. No pitch deck, no proposal you need a spare evening to read.
02
Find the bottleneck
We work out where jobs are actually being lost: not enough enquiries, a site that does not convert, quotes going cold, or admin swallowing the week. Then we tell you the one thing to fix first.
03
Fix one thing properly
Ads, website, follow-up or ServiceM8, built and launched with tracking wired up from day one. One thing at a time, so you can see what caused the change.
04
Measure, then add
Cost per lead, quote-to-job rate and cost per job get reported every month. Once one channel is paying for itself, we add the next one rather than guessing at all five at once.
Where we work
Areas we serve
Mitch is based in Mount Maunganui, so the Bay of Plenty is the home patch. Ads, websites and ServiceM8 are all run remotely, so we work with trade businesses right across New Zealand.
How this played out for Exterior cleaning services, Christchurch
$17.5K
Revenue from one campaign · 2025
A window and exterior cleaning business had 2,000+ inactive customers and no systematic way to re-engage them before the winter maintenance window.
What we did
Cleaned and optimised the 2,000+ past-customer database.
Built a professionally designed email newsletter featuring services and seasonal offers.
Layered in SMS messages emphasising winter weather protection.
What happened
55 new service bookings generated
$17.5K in revenue from a single campaign
Dormant customer base re-engaged for seasonal maintenance
No internal marketing time required to execute
"Couldn't be happier with the results we have been getting from Mitch and Horton Taylor. Our customer rebookings have gone through the roof and our calendar is booked out even in the slow months."
"I couldn't recommend Mitch and Erin highly enough. They have been super helpful for our business and supporting us with marketing, ServiceM8 and our website. They were really responsive and efficient. Will continue to use them again."
Serena Ross, Bonds Flooring
"How good. Been dealing with Horton Taylor for the last couple of months and been real happy with what they have been doing for my business. We have lots of exciting stuff in the pipeline that Mitch is involved in. I appreciate what you guys do for us and am looking forward to the future."
Mikey Smale, Clean Windows NZ
Questions we get about digital marketing for tradies
How much does marketing for a trade business cost in NZ?
It depends which of the five parts you are fixing, and most tradies only need one to start. The ad spend is the part you can budget for today, because it goes straight to Google or Meta: we recommend $900 to $1,500 a month on Google Ads, roughly $30 to $50 a day, or from $500 a month on Facebook and Instagram. On top of that, ads management is a flat monthly fee, a lead-generating website is a one-off, email and SMS follow-up is a one-off setup plus the platform cost you pay the provider, and ServiceM8 setup is a one-off that moves with how much data and training is involved. Book a free 15-minute call, tell Mitch what is going wrong, and you get a straight number for the one thing worth fixing first rather than a menu.
How do you get clients as a tradie?
Fastest to slowest: ring your past customers, then get in front of people already searching for your trade, then build a presence that earns work over time. Most tradies skip straight to the third one. Paid search gets you jobs this month, your existing database gets you jobs this week, and referrals plus local search compound over a year. The full breakdown of the five channels that work for NZ trades, with cost-per-lead ranges, is in how to get more leads for a trade business in NZ.
How should I advertise as a tradesman on a small budget?
Pick one service and one town, and go narrow rather than wide. The most common way to waste $1,000 is advertising everything you do across a whole region at once. On $30 to $50 a day you can run one focused campaign on your best-margin service, prove it produces quoted jobs, then widen out. Before you spend anything, make sure the number on your site is tappable and someone answers it during the day, because ads generate calls and voicemail loses them. See Google Ads for tradies for how the campaigns get built.
What is the 70/20/10 rule in marketing?
It means putting 70% of your budget into what is already proven to work, 20% into things showing promise, and 10% into experiments. For a trade business that usually looks like 70% on the Google Ads campaign producing quoted jobs, 20% on Facebook and Instagram or database campaigns, and 10% on something untested. It is a sensible split once you have a proven channel. If you do not have one yet, put everything into finding it first, which is the argument made in how to get more leads for a trade business in NZ.
Sometimes, and we will tell you honestly. If your current site loads fast on mobile data, states your service area and has a tappable phone number near the top, it is usually good enough to start with and we would rather put the money into spend. If it takes six seconds to load or buries the phone number, ads will just pay to send people to a page that loses them. Either way, see websites for tradies for what a trade site needs to do.
Can you sort the admin side as well as the marketing?
Yes, and for a lot of trade businesses that is the actual bottleneck. Mitch is a ServiceM8 Certified Partner, so quoting, scheduling, job cards and invoicing can be set up, migrated and taught to your team. A standard setup is a one-off, and it moves depending on how much customer and job history has to come across and how many people are on the tools and need training. You get the number on the first call. See ServiceM8 setup and support. If you have not picked a system yet, start with the best job management software for NZ trades, then ServiceM8 vs Tradify vs Fergus for the head to head.
Google Ads or Facebook ads first for a trade?
Google Ads first for almost every trade, because it catches people who have already decided to hire someone. Facebook and Instagram earn their place once search is working, or first when the job is visual and planned rather than urgent. The full comparison, with what each one costs, is in Facebook Ads vs Google Ads in NZ.
Do you lock me into a contract, and who do I deal with?
No lock-in, everything is month-to-month, and you deal with Mitch from the first call onwards. No account managers, no offshore teams, no handing your account to a junior once the paperwork is signed. Ad accounts stay in your name with your billing on them, so if you ever leave you keep the account and the history.
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Let's talk.
Tell us about your business and we'll get back to you within one business day, or call Mitch on 027 412 1176.